📦 Retail Product Returns (Store Goods & Apparel)

We accept returns on eligible physical products within 14 days of delivery or local pickup.

• Condition: Items must be unused, unopened, and in their original packaging.
• Personal Care & Pantry Items: For health and hygiene reasons, unsealed skincare products (e.g., opened Shea Butter/Black Soap) and perishable food items are non-returnable unless defective upon arrival.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged or incorrect item sent).

🗓️ Service Cancellations & Rescheduling

For booked local services (Lawn Care, Professional Cleaning, Car Detailing, and Party Rentals):

• Cancellations: Please notify us at least 24 hours prior to your scheduled appointment for a full refund or deposit transfer.
• Late Cancellations: Service bookings cancelled with less than 24 hours’ notice may be subject to a cancellation fee or forfeiture of the deposit.

💳 Processing Refunds

Once your returned item is received and inspected (or your service cancellation is approved), your refund will be processed back to your original payment method within 3–5 business days.

📩 How to Request a Return or Cancellation

To initiate a return, request a service reschedule, or ask a question about your order, please email us at info@antwisllc.com or call 765-274-6652.